Innovation of Chatbots
New advances in technology have opened the doors to an easier, faster and conversational solution: Chatbots . According to Gartner, by 2020, around 85% of our interactions will be handled by bots instead of humans. With its presence in diverse areas, including households, workplaces, industries, and even in our vehicles, the importance of Chatbots is growing day by day. Chatbots have become the latest addition to every marketer’s bag of strategies to run business in a more efficient manner. The major advantage of using Chatbot here is, they can be used from customer support to lead generation. Let’s understand what really are Chatbots? Chatbots are applications that can mimic human talks using Natural Language Processing and Machine Learning algorithms. For the simplest of reference, our Alexa and Google Home - our virtual family members, are all Chatbots! They can distribute the huge data they receive, rapidly orchestrate the issues found inside, and disclose it to t...